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 Campware News
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September 01, 2006 |
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Guaranteed Support for Campsite Now Available
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 We are pleased to introduce Guaranteed Support for Campsite. "Guaranteed Support" means if you have a problem with the software, you can be sure that we'll fix it in a timely manner and fix it for the version of the software you are using - no one will force you to upgrade. While we are still providing free community support through our mailing lists and forum, Guaranteed Support gives you a higher level of service than free support. It is offered as a "subscription" service for a number of months (1, 3, 6, or 12), which covers your version of the software for that time period. There are a number of advantages to signing up:
- Your requests are prioritized over free support.
- Someone will be assigned to address your issue immediately.
- You are guaranteed a response to your request within 24 hours informing you of what is being done about the problem.
- All bug fixes will be backported to the version you are running. You will not be forced to upgrade to a new version that has new features, and potentially new bugs because of it.
- If necessary, developers can login to your server to fix the problem.
- If there is a problem with the software, we can make a custom release for you that fixes your bug immediately.
- By purchasing a support contract, you are supporting continued software development and maintenance - and helping to secure your investment at the same time.
Click here to read more information or to sign up!
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